Sales Cloud is a customer relationship management (CRM) platform designed to support sales, marketing, and customer support in both business-to-business (B2B) and business-to-consumer (B2C) contexts. It helps businesses manage their sales processes and customer interactions more effectively.
- Lead Management: Track and manage potential customers.
- Opportunity Management: Manage and forecast sales opportunities.
- Contact Management: Keep a complete view of customers, including activity history and communication.
- Sales Forecasting: Predict future sales performance.
