Service Cloud is a customer service platform that enables businesses to provide exceptional customer support across multiple channels. It helps organizations deliver faster, smarter, and more personalized service to their customers.

• Case Management: Manage and resolve customer issues efficiently.

• Knowledge Base: Provide a repository of articles and FAQs for customer self-service.

• Omni-Channel Support: Handle customer interactions from various channels like phone, email, social media, and chat.

• Automation Tools: Automate routine tasks to improve productivity.